FREQUENTLY ASKED QUESTIONS

How far do you deliver? We offer local delivery within a 15km radius of our store. You can also order online for free in-store pickup.

How do you calculate the cost of delivery? We work with a courier service that sets their fee on the distance from our store.  The rate to your location is generated during the checkout process.

Do you deliver outside your local delivery zone? Let us know where you are and if we can make it happen, we will. 

What is the "Refundable credit card hold for weighted products" in my cart? Until we fulfil your order, we only charge the estimated price. This pre-authorized hold is used for any +/- variance in weighed product.  Once the transaction is complete, only the exact amount is charged to your method of payment. 

How do I know if my online order is confirmed? Once you've placed your order, you will receive an automated email confirmation. The email will include a summary of the items ordered, method of payment, shipping and billing details. Please check your junk or spam folders for this email if you do not see it in your inbox.

When will my order be ready? Online orders are ready for delivery within 2 days. Orders for in-store pickup are ready in 1-2 days.

Where do I pick up my order? You can pick up your order at our store located at 1097A Yonge.  You will receive an email notification letting you know it's ready. If you have a specific pick up time time, please include it as a note in your order.

How do I cancel my order? If you need to cancel your order, give us a call at the store or send an email.  All changes or cancellations must be made at least 24 hours prior to order pickup & delivery. Payments will not be refunded should you fail to give 24 hours notice of your order cancellation. 

How is payment processed? We want to keep your payment information and data safe. That's why we use Shopify Payments which is PCI compliant and encrypts payment data. 

Still have questions or need something custom? Give us a call at the shop 416-928-0296 or send us an email info@olliffe.ca